Legal Notice

In compliance with the duty of information contained in article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the following details are set out below: The company with the corporate name SAN SEBASTIAN TRIPS with the corporate name Alexander Luque Salas, and address in Donostia/San Sebastian (Guipúzcoa) with NIF number: 72503529p.

Exercise of the professional activity

Alexander Luque offers tourist guide and adventure guide services. At the moment, in the autonomous community of the Basque Country there is no decree law regulating active tourism, nor is there a decree law regulating tourist guides or tour guides.

Alexander Luque does not commercialise the transport of passengers. In those cases in which the activity is linked to the transport of passengers, this will be carried out as a complementary activity to the main and only activity of the company, guided tours and adventure sports, in accordance with current legislation, in accordance with article 102 of the Organic Law of Land Transport.

Alexander Luque is not a travel agency, and therefore does not sell package tours.

Data protection

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation or GDPR), we remind you that your data is processed by Alexander Luque. These data are managed with the purpose of informing and communicating everything related to the provision of my professional services and activities related to the website SAN SEBASTIAN TRIPS. You are receiving this e-mail because you have voluntarily provided and/or given me your e-mail address. However, you may exercise your rights of access, rectification, limitation, deletion, portability and opposition to the processing of your data by sending an email to info@sansebastiantrips.com (putting “Exercise of rights” in the subject line and attaching a copy of your ID card). You also have the right to lodge a complaint with a supervisory authority. Remember that all your data will be treated with the utmost confidentiality according to the RGPD, and the Law 34/2002 of Services of the information society and electronic commerce (LSSI-CE).

Intellectual property rights

The information and contents contained in this website, as well as the source code, graphic designs, images, photographs, software and texts, are protected by Spanish legislation on intellectual and industrial property rights in favour of SAN SEBASTIAN TRIPS and the reproduction and/or publication, in whole or in part, of the website, its computer processing, distribution, dissemination, modification, transformation or decompilation, or any other legally recognised rights of the owner, is not permitted without prior written permission from the owner.

All intellectual property rights are expressly reserved by SAN SEBASTIAN TRIPS. Users may only and exclusively use the material that appears on this website for their personal and private use, and may not use it for commercial purposes or for illegal activities.

SAN SEBASTIAN TRIPS will ensure compliance with the above conditions and the proper use of the contents presented on its website, exercising all civil and criminal actions that apply in the case of infringement or violation of these rights by the user.

Exclusion of guarantees and liability

SAN SEBASTIAN TRIPS is not responsible, under any circumstances, for damages of any kind that may cause, but not limited to: errors or omissions in the content, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the content, despite having taken all the necessary technological measures to prevent it.

Modifications

SAN SEBASTIAN TRIPS reserves the right to make unannounced changes it deems appropriate in its Site, and may change, delete or add content and services provided through the same as the way in which they are presented or located on its Site.

Generalities

SAN SEBASTIAN TRIPS hereby undertakes NOT TO ENGAGE IN MISLEADING ADVERTISING. For these purposes, therefore, will not be considered as misleading advertising formal or numerical errors that may be found throughout the content of the various sections of the Site produced as a result of maintenance and / or incomplete or faulty updating of the information contained in these sections. SAN SEBASTIAN TRIPS, as a result of the provisions of this paragraph, undertakes to correct it as soon as it becomes aware of such errors.

SAN SEBASTIAN TRIPS undertakes NOT TO SEND COMMERCIAL COMMUNICATIONS WITHOUT IDENTIFYING THEM AS SUCH, in accordance with the provisions of Law 34/2002 of Services of the Information Society and electronic commerce. For these purposes will not be considered as commercial communication all information sent TO CUSTOMERS SAN SEBASTIAN TRIPS provided that its purpose is to maintain the existing contractual relationship between client and SAN SEBASTIAN TRIPS, as well as the performance of the tasks of information, training and other activities of the service that the customer has contracted with the company.

SAN SEBASTIAN TRIPS is not responsible for the breach of any applicable rule that may be incurred by the user in their access to this website and / or the use of the information contained therein.

SAN SEBASTIAN TRIPS in relation to the Law/34/2002 of July 11, 2002, Services of the Information Society and Electronic Commerce, complies with the regulations and includes VAT of 21% in all prices of services that appear on the website.

Applicable Law and Jurisdiction

This Website is governed for all purposes by Spanish law, and the Courts and Tribunals of the Basque Country shall be competent to resolve all disputes arising from its use.

Cancellation Policy

Any cancellation must be initiated by e-mail contacting us at info@sansebastiantrips.com, and will be also acknowledged by San Sebastian Trips via e-mail. Cancellation notifications by phone will not be accepted.
Weather conditions: Tours are carried rain or shine. Bad weather is not a valid reason to cancel a tour.
Tour Guide changes: No refund will be given if a client decides to cancel a tour due to a guide change.
Circumstances beyond our control: San Sebastian Trips is not liable for reduced/cancelled itineraries due to circumstances beyond our control such as flight delays, ships unable to dock for whatever reason or unscheduled closures of tourist sites. Therefore, adequate insurance is strongly advised.
Special cases: Other major force cancellations might be discussed to reach an agreement. A verification of the reason why the tour was cancelled will be requested.

REFUND POLICY

Cancellations more than 30 days before the tour date: 20€/cancelled service will be kept as cancellation fee, plus any applicable exclusions detailed below.
Cancellations less than 30 days before the tour: A 25% of the total cost of the cancelled services will be kept as cancellation fee, plus any applicable exclusions detailed below.
Cancellations less than 15 days before the tour: If the tour is cancelled less than 15 days before the tour starts or the client doesn’t show, no refund will be given.
No-shows. If the client hasn’t shown up nor made contact with us via the tour guide telephone provided in the booking form within 30 minutes after the booked starting tour time, we will consider it a no-show and no refund will be given. Clients booking an airport pick-up tour must contact us ASAP if their airplane is delayed or cancelled (detailed instructions are provided upon booking failure to contact us to announce a delay will result in no-show declaration).
Cancellation of part of the total booked services: When several services have been booked and the client needs to cancel only part of them, the above policies will be applied only to the cancelled services part. If the cancellation takes places less than 15 days before the service date, no refund will be given.
The client will take care of any costs/commissions required for the refund operation.
If a refund is applicable, 2% of the refundable amount, will be deducted to cover bank fees associated with the refund operation.
The refunded amount will be credited back to the client’s credit card or to the client’s bank account, unless otherwise agreed upon with the client.
No refund will apply when service has already been provided, either fully or partially.

EXCLUSIONS . The above stated refundable amounts don’t include: any non-recoverable upfront costs incurred by San Sebastian Trips on your behalf (either broken down in the tour descriptions such as (but not limited to) entrance fees, or other agreed with the client before booking), Fave Guide Upgrade (if booked), refund transfer costs, premium payment plan fees.

CANCELATIONS BY San Sebastian Trips

In the unlikely event that San Sebastian Trips had to cancel a tour, we’ll always first try to agree to another timeframe that works for the client.

If we couldn’t agree on another time for the tour or we couldn’t provide a substitute, the deposit will be refunded within 10 working days.

Contact

For any question you can contact SAN SEBASTIAN TRIPS through the telephone number +34615004229, or through the email info@sansebastiantrips.com.
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